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Elements and Performance Criteria

1. Prepare games location for customers.
   • Check games location for cleanliness, safety and security.
   • Check and prepare equipment and supplies for operation.
   • Organise relevant signage and displays.
   • Check stock supplies and reorder required items.
   • Inspect each game and report faults to relevant supervisor.
2. Conduct games operations.
   • Apply correct rules and regulations during games.
   • Answer customer questions on games in a professional manner.
   • Record prizes given for data analysis and stocktake purposes.
   • Maintain cleanliness of games location.
   • Take payment for game participation and tender correct change.
3. Monitor customers and crowd.
   • Monitor crowd size and follow procedures to ensure maximum numbers are not exceeded.
   • Monitor customer behaviour to ensure a safe and pleasant environment for all customers.
   • Respond to inappropriate customer behaviour according to organisational procedures.
   • Request assistance from supervisor or security personnel if required.
4. Clean and maintain games.
   • Inspect and clean games according to relevant schedules.
   • Identify simple game faults and make repairs with minimum disruption to customers according to manufacturer instructions.
   • Report faults to appropriate personnel and put games out of order where necessary.
   • Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts.
5. Close down games location.
   • Close down game location according to organisational procedures.
   • Secure resources, equipment and stock.
   • Clean and prepare area for next period of operation.
6. Complete reports and documentation.
   • Produce documentation within required timeframe.
   • Forward reports to appropriate area within required timeframe.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct group and individual games according to rules and procedures on at least ten occasions within commercial time constraints and deadlines determined by the customer or organisation

follow operational procedures for above games, including set up, inspection, cleaning, maintenance and close down

complete accurate games documentation during each game operation.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

equipment and supplies for games locations:

administrative supplies

game components

maintenance items

prizes

promotional material

types of games:

coin-operated

computerised

manual

pay per use

signage and displays for games locations:

directional signage

games rules

prizes

promotional offers

security procedures for games operations

individual operations and rules for games as specified in the performance evidence, and challenges associated with operating specific games

features of games equipment and how to make simple repairs

health and safety requirements for games operations:

customer behaviour

ensuring safety in the games location

game-specific issues

types of documentation and reports to be completed when operating a games location:

equipment checklists

incident reports

participant numbers

safety checklists

record keeping, documentation and distribution procedures for games relevant to the work context

ways to conserve resources and minimise waste and use of energy in games operations.

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